Hypersoft provides instrumentation for IT service management that aids business professionals and administrators in monitoring, assessment and analysis of corporate business processes with the provision of transactional metrics.

OmniContext offers business users information about service availability, quality and consumption in an end-to-end manner. It has the ability of unifying metrics from different platforms and data sources due to its distributed nature, allowing bypassing firewalls and other boundaries.

OmniContext monitors and analyzes service consumption, costs, end-to-end transaction performance and service efficiency. In addition to that, it identifies unused or seldom used resources.

OmniAnalyser 2009 presents IT services performance indicators as well as collecting and processing metrics on services consumption and usage in platform- and technology-agnostic manner. Different sets of standardized metrics provide information about quality of service, traffic and storage volumes, bandwidth and resources usage in real-time and historical perspectives for common IT services such as collaboration, instant messaging, mobile and database usage.

Additionally, OmniAnalyser 2009 allows producing custom reports from scratch, or by reusing existing reporting means. All collected corporate statistics is stored in one central database, allowing reporting on business processes with accent on logical rather than physical separation of organizational units, and in autonomous manner. Service Definition Framework offers different ways for creation, management and analysis of different sets of service portfolios. Social Network Analysis functionality is useful for discovery of different user communities (like offices, users or departments) and establishment of their collaborative ties and patterns of information flow.

Hypersoft Metrics Portal provides sample OmniAnalyser statistics of the collected metrics based on the real-world web services. Visit Hypersoft Information Systems web site for more information.