Significant advances in areas such as hardware performance, business process reengineering, optimization techniques, Internet connectivity, wireless connectivity and location based (GPS) services have taken place in the IT industry.

Service industries need to focus on increasing customer satisfaction and reducing operating cost. To be profitable, organizations require access to information at all times and ability to quickly adapt their IT solutions to the new market demands. They need to track time, expenses, project performance, resource (people as well as equipment and material) utilization and availability and react on them.

KOM7 (formerly 7 Technologies) has launched a framework OptiMate for Mobile field service management solutions that is targeted towards small to large scale service organizations.

OptiMate offers client and contract management, dynamic planning, scheduling, dispatching, resource optimization and seamless integration to existing ERP, accounting and legacy systems. OptiMate suite consists of a rich thick client interface, browser based thin client interface (iSuperWise) and a near real time mobile device interface (Mobile) for PDA's and WAP based devices using state of the art technologies like SOAP, XML and .Net.