Serio is a suite of products designed for people involved in delivering IT services to customers. The services can be traditional IT helpdesk, service management, asset management, software defect management, change control or other related disciplines.

- Serio Helpdesk: Log issues against the customer database, build the solutions to common problems directly into Serio for higher resolution at the point of logging. Use Serio for all of your customer contact - including outgoing E-mails and letters.

- Serio Service Level Agreements: Monitor your helpdesk performance on-line, 24 hours a day.

- PocketSerio: Go mobile, use your PDA and PocketSerio to take your data with you.

- Serio Asset Manager: Record all of the computer equipment in your organization, including known fixes for common problems. Using the Serio Licence broker, allocate licenses between machines and users. Record the systems and computers belong to, and the relationships between them.

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